Dialpad alternative, without giving anything up.
Dialpad is a strong pick for teams that want an AI-powered communications platform from one vendor: its Connect plans carry unlimited calling, built-in messaging and AI-powered meetings, and its real-time transcription and AI recaps are genuinely good.
It sells three product lines — Connect for business communications, Sell and Support — each priced per user, so a team that needs more than phone and chat ends up buying more than one product.
What both products do.
| Capability | Market Canopy | Dialpad |
|---|---|---|
| Unlimited domestic calling and messaging | On every plan, with one concurrent channel each way per licensed user and team chat included. | Included in Connect Standard, per Dialpad’s plan description on its pricing page. |
| Video meetings | Every plan hosts meetings with recording, transcription and dial-in numbers. | AI-powered meetings are included in Connect Standard, per Dialpad’s plan description. |
| AI transcription and call summaries | Meeting transcription on every plan; call recording playback and Canopy AI summaries from Engage up. | Real-time transcripts and instant call summaries are listed in Connect Standard on Dialpad’s pricing page. |
| Single sign-on (SSO) | Sign in with Google or Microsoft on every plan; connect your own identity provider with SSO on Automate. | SSO is listed under Enterprise, Dialpad’s top Connect tier, on its pricing page. |
| Per-user pricing with a free trial | Connect and Engage from the catalog per user, billed monthly or annually, with a 14-day free trial — card required, $0 today. | Per user per month, with “Try Dialpad Connect free for 14 days” on its pricing page. |
Published prices, checked.
| Dialpad plan | Published price |
|---|---|
| Standard | $15 per user / month, billed annually |
| Pro | $25 per user / month, billed annually |
| Enterprise | Contact us custom pricing |
| Market Canopy | From $35 per user / month, or $29 billed annually. See the plans. |
Dialpad prices quoted from dialpad.com/pricing, checked on 2026-10-01. Market Canopy prices are read live from its public catalog.
Who should stay with Dialpad.
Stay with Dialpad if you want a pure communications incumbent at the lowest per-user price for phone and chat alone, or if your team lives in its Sell or Support contact-centre products — especially larger organizations that need its Enterprise tier and global carrier coverage.
