Live Chat, Shared Inbox and SMS for Customer Conversations
Live chat and email on every plan, SMS and ticket states from Engage up — one inbox, one conversation history per contact, with an AI assistant that can answer first.
01
Live chat on your website
- The embeddable live chat widget lands visitor conversations in the same inbox as everything else, on every plan.
- On Engage and above, an AI assistant answers first, and an operator can watch, join or take over the thread.
02
One inbox across chat, email and SMS
- Connect your support email — every licensed user can link a mailbox and answer from the shared inbox.
- Engage and above add SMS and ticket states, with every channel writing one conversation history per contact.
03
SMS from your business number
- Text a contact from the number they already know — inbound replies thread back onto the same conversation, anchored to their contact record.
- Workflows on Engage and above can send the reply automatically: missed-call text back, follow-ups and reminders.
04
AI answers first, people finish
- Assistants answer from your own training documents — ten documents on Engage, twenty-five on Automate — and hand off when they are unsure.
- Every AI resolution is declared by the assistant itself, so the AI outcomes report counts real finishes, not guesses.
05
Tickets and SLAs that hold
- Threads carry ticket states — a customer reply revives a solved thread, and a closed one stays closed.
- Conversation and SLA reporting on Engage and above shows response and resolution times next to the inbox.
Which plan
Start with chat and email, grow into SMS.
Connect
$35 /user/mo
billed monthly
14-day free trial
Engage
Recommended
$89 /user/mo
billed monthly
14-day free trial
Automate
$99 /user/mo
billed monthly
Use cases
Jobs this inbox does for you.
FAQ
Questions about messaging.
Live chat and email are on every plan. SMS and ticket states come with Engage and Automate.
Yes — on Engage and above you can point the widget at an AI assistant that answers from your training documents and hands off to a person when needed.
SMS is part of the Engage and Automate license. Carrier message costs appear on your usage statement, which every plan can see.
Connect and Engage include a 14-day free trial — card required, $0 today.
